Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

Please read our Care tips for Victorinox Cutlery.

You can purchase Victorinox Household and Professional Knives in our Victorinox stores or from a local retailer. Use our Store Finder to find a store nearby.

The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion. The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material. More information can be found in interesting facts concerning table and kitchen knives (PDF)

The kind of edge applied to a blade, determines the sharpness and durability of it. When using a sharpening steel, the angle should be between 30-40°. When resharpening with a grinding wheel, plenty of water must be used to prevent overheating or even burning of the blade. Even when using a soft polishing wheel without water, overheating must also be avoided, because the structure is changed and the resistance to corrosion, hardness and edge retention is reduced. More information can be found in instructions for re-grinding/re-sharpening of Victorinox Household and Professional Knife blades (PDF)

We appreciate your interest, but we do not offer factory tours due to our very strict visitation policy.

However, we do have a factory store located on the factory property in Ibach. We've listed the address below if you would like to visit the factory store.

Victorinox AG

Schmiedgasse 57
CH-6438 Ibach-Schwyz

In addition, there is a Visitor Center in Brunnen, 10 min away by car from the factory.

Did you discover the damage at the airport?

• Report damaged baggage at the Lost and found desk or with the ground personel
• Fill out the needed forms. The Baggage will be examined
• An airline representative will take over your claim

Did you discover the damage after arriving at home?

• Look up the airline that operated your flight and fill out the online form
• The following information will be needed: Date of flight, Flight number, Take off and landing airport, Ticketnumber, Damaged article, Pictures of the defect. The airline may ask for more information.
• Claim will be handled by the airline

PDF version

For any questions or further assistance, do not hesitate to contact us at service.travelgear.ch@victorinox.com.

1. Login to My Victorinox profile
2. Go to "My Products"
3. Click "Add New product"
4. Enter the 8-digit article number or the product name
5. Select your product by clicking "Add to list".

Note: In the case that no results are found, you can manually add your product to the list.

After adding the product, you can enter the Swiss Tracker ID and/or your lock combination (if applicable).

If you lose your bag, you can set the status to "Report as lost". In case the bag is found and the finder contacts the Victorinox Service Center, we will contact you to reunite you with your bag.

Register for all Victorinox Travel Gear warranties and programs in the "My Products" section in your My Victorinox profile

Register for all Victorinox Travel Gear warranties and programs in the “My Products” section in your My Victorinox profile.

The Access™ Lock Combination Recovery Program allows you to register your lock combination on victorinox.com.

If you ever forget your combination, simply login to your My Victorinox profile to check your saved lock combination. The Access™ Lock Combination Recovery Program is active upon registration and valid for as long as you own the bag.

View all available product instruction manuals.

Please find more information on our Travel Gear Warranties page.

The style number will be located on a small tag, along with the Country of Origin. This tag will be sewn into a seam of the bag, most often in the main compartment. If you have trouble locating the style number, contact consumer service.

View all available product instruction manuals.

If you cannot locate the product instructions you are looking for, please contact consumer service.

Leather: Wet area evenly with warm water and wipe with soft cloth. Do not saturate. Saddle soaps and leather cleaners can be used but may contain oil or wax that can darken leather.

Fabric: Clean with mild soap and water. Do not saturate. Evenly clean the entire panel, not just the soiled area. For stubborn stains, treat with a foaming wool/nylon upholstery cleaner. Do not use the cleaner on leather trim.

Vinyl: Evenly clean the entire panel with a damp cloth. Household wax spray rejuvenates shine.

Polycarbonate: Clean with mild soap and water. Evenly clean the entire panel, not just the stained area. Do not use industrial-grade cleaning products, as this will lead to discoloration and stains.

Please use the Store Finder to find a service center near you.

You can purchase Victorinox Travel Gear in our Victorinox Stores or from authorized retailers. Use the Store Finder to find a shop near you.

For any questions or further assistance contact us at service.travelgear.ch@victorinox.com

With Victorinox stamping on the blade and the Victorinox Emblem (Cross & Shield) on the scale, you own an Original Swiss Army Knife.

The stamping on the large blade differs depending on when it was manufactured:

Since 2005:
VICTORINOX
SWISS MADE
STAINLESS

Since 2014, for selected products:
VICTORINOX
SWISS MADE
DELÉMONT

Victorinox AG guarantees all knives and tools to be of first class stainless steel and also guarantees a life time against any defects in material and workmanship (save for electronic components 2 years). Damage caused by normal wear and tear, misuse or abuse are not covered by this guarantee.

A service charge may apply for repairs or services which are not covered by the guarantee.

You can purchase Victorinox Swiss Army Knives in our Victorinox stores or from a local retailer.
Use our Store Finder to find a store nearby.

Please contact your local retailer or send your product, well packed, directly to our country representative.

In accordance with airline luggage regulations, dangerous objects are generally banned from carry-on and checked-in luggage on flights or are subject to restrictions.

However, these regulations vary depending on the airport, airline and country. You should therefore consult the website of your corresponding airport for detailed information on current regulations before you start your journey.

Some countries have more stringent regulations about carrying objects that can be used as weapons, both in and outside airports (for example, a pocket knife with a lockable blade). Please bear this in mind and make the necessary inquiries. In general, we advise you to stow pocket knives in checked-in luggage.

The term or the declaration "stainless" means the object in question is made of high alloyed steel. Products manufactured using high alloyed steel have a high resistance to corrosion.

The terms "stainless" or "inox" is thus only partly true. If stainless steel products are not cleaned over a long period of time, aggressive substances (fruit acids, salt water etc.) are able to act on (corrode) the material.

A Swiss Army knife is a prized possession, something that will come to your rescue at the most opportune of times. These knives are created from high quality steel and are corrosion resistant achieved by systematic annealing, tempering and polishing. Thus taking care of them is vital to facilitate superior functionality.

Here are a few tips to take care of the Swiss Army knife:

• The electronics in your tool are not waterproof thus remove the battery for all models with integrated electronics.
• To clean open and close the blades several times in warm water until they move easily again.
• After the knife is dry, put a small drop of oil between the blades, tool casing or spring and other friction points.
• Multi Tool Oil is recommended as a lubricant for cleaning which possesses a neutral taste and smell, is highly resistant to ageing, has corrosion protection qualities and is food-safe.
• In order to resharpen and achieve a straight cut use a whetstone at an angle of 15 - 20°. For a serrated cut use a sharpening stone and pull it across the flat side of the serrated cut at an angle of 15 - 20°. A Victorinox Knife Sharpener is the best tool to achieve this.

The temperature in dishwashers can reach between 55 and 80 degrees Celsius (130 to 180 degrees Fahrenheit), depending on the selected cycle. Cleaning salts and strong cleaning agents are used during this process.
Exposing Swiss Army Knives to aggressive environments and high temperatures for extended periods can cause damage.
Therefore, do not put Swiss Army Knives or other pocket tools in the dishwasher!

We recommend that you resharpen your blade using a whetstone at an angle of 15° - 20°. This will result in a cutting angle of 30° - 40°. If resharpening on a grinding wheel, always cool with plenty of water to avoid excessive temperatures.

More information can be found in the following documents:

• Care Tips for Victorinox Pocket Knives (PDF)
• Care Tips for Victorinox SwissTools (PDF)

When selecting a lubricant, various properties need to be taken into account, including legal provisions relating to the safety of foodstuffs. Some oils intended for pocket knives do not provide satisfactory lubrication or may even prevent the knife from working properly (causing it to stick, for example). Also, please heed the general food regulations.

The main features of our Multi-Purpose oil are: neutral in taste and smell, highly resistant to ageing, good wear and corrosion protection qualities, food-safe.

We highly recommend using our Multi-Tool oil 4.3302.

Open the corkscrew. The pin is in the scale right next to the base of the corkscrew.
All 91 mm Swiss Army Knives with plastic scales have a slot for the pin.
Please note that the pin is not fitted as a standard on all models.

More information can be found in the following document:

• Where is the pin located? (PDF)

Please follow these directions when using the corkscrew:

1. Remove the mini-screwdriver (if there is one). The mini-screwdriver is not supplied as a standard with all models.
2. Fully insert the corkscrew into the cork and pull the cork vertically upwards and out of the bottle. Try to avoid twisting or tilting the knife body!

More information can be found in the following document:

• How to use the corkscrew (PDF)

Please refer to this document Battery Changes (PDF).

Important:

Recycling batteries: Never throw batteries into household rubbish. Batteries must be recycled.

New battery: Before inserting a new battery, always check its expiry date.

List of all main functions:

• Victorinox Swiss Army Knives Functions (PDF)

The SwissChamp has 19 tools and packs 33 functions. Hit play to see them all in action.

Please read the Operating Instructions of the Traveller, Traveller Lite and Expedition Lite (PDF).

We appreciate your interest in our Swiss Army Knives. Our range is extensive and accommodates most requests.
For technical reasons, we do not offer special one-off productions!

We appreciate your interest in visiting our production sites. Unfortunately, we do not offer any factory tours at our headquarters in Ibach-Schwyz.

We are happy to offer the following alternatives:

Ibach-Schwyz: 
Visit our factory shop which is on the site of our headquarters.
Victorinox AG, Schmiedgasse 57, CH-6438 Ibach-Schwyz
Opening hours

Brunnen: 
Visit the Swiss Knife Valley VISITOR CENTER, including brand store and museum.
Bahnhofstrasse 3, CH-6440 Brunnen
More information here.

Victorinox Delémont: 
Tours for individuals can be arranged on the first Wednesday of every month.
Please reserve your place at the latest by 2pm on the day before you wish to visit.
Group tours of 6-15 people can be organized from Mondays to Fridays. These must be booked in advance. For reservations, please call us on +41 32 421 39 00.